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Members Terms and Conditions

The terms of this agreement (the “Agreement“) govern the relationship between an individual user (as a Member or Visitor) on one side and Duodecad IT Services Luxembourg S.à r.l. (hereafter referred to as “DDITS”) with registered address at 44, Avenue John F. Kennedy, L-1855 Luxembourg, Grand Duchy of Luxembourg on the other side.

DDITS is the operator of ask-oracle.oranum.com. The aforementioned website is hereafter referred to as the “Website”.


  • Member/Customer/Subscriber

    An user who signs up to the services of ask-oracle.oranum.com.

  • Visitor

    An user who enters on and/or visits the Website without registering to the services of the site.

  • Вещатель

    Экстрасенс, тот кто предоставляет шоу, чаты или взаимодействует с посетителями сайта.

  • Баланс Кредитов

    Users have the opportunity to obtain Credits, to pay for premium services, by purchasing packages. Payments are securely processed by our payment processors, and the purchased Credits consequently displayed on the Member’s account as available balance.

  • Free Chat/Broadcast

    An uninhibited option to interact with a Broadcaster in a form of writing on-screen text messages.

  • Private Chat/Premium Broadcast

    Value-added streaming services where Members are permitted to write or even talk (voice communication) with Broadcasters face-to-face, or in group with other members in exclusion from the general users.

  • Website Operator

    Means DDITS.

Входя и/или регистрируясь на вебсайте Вы даете свое согласие и принятие следующего:

1. Содержание

  • 1.1 ask-oracle.oranum.com является единственной и эксклюзивной франшизой на основе бизнеса для потребителей (B2C) он-лайн интерактивного стриминг видео чатов веб сайта.
  • 1.2 Ведущие общаются в чатах и проводят он-лайн видео представления и семинары перед камерой, для Подписчиков со всего мира, которые выбрали их в соответствии с интересами, фотографиями, видео и бесплатным чатом, которые можно бесплатно загрузить на веб сайте.
  • 1.3 Подписчик имеет возможность участвовать в “личной двусторонней консультационной видео сессии“ с Ведущим.
  • 1.4 Только Подписчик решает, включать ли упомянутую функцию или остаться анонимным.
  • 1.5 All Broadcasters acting on ask-oracle.oranum.com are acting as independent services providers and they may in no event be considered as Employees of ask-oracle.oranum.com, its agents or commissionaires. Any services provided by the Broadcasters will be the sole responsibility of the Broadcaster and in no event the recommendations advices provided by the Broadcasters as the ones of ask-oracle.oranum.com.
  • 1.6 Prior to selecting the services intended, it is important to consult the content, price list and means of payment (credit and debit cards, online checks, etc.) established for such services for your country. This information is available on the Website in respect to all contents.
  • 1.7 The nature of the various contents reflects the sole views of their individuals’ authors and not the views of the Website.

2. Услуги и гарантии

  • A The Website is divided into specific areas, which provide free and payable contents. The Website is constantly adding new services in order to accommodate its Subscribers' requirements.
  • B The Website makes, to the extent permitted by law, no warranties or representations as to the information, services or products provided through or in connection with the services. Subscribers' use of the service is at their own risk.
  • C The Website seeks, at all times, to provide each Subscriber with the best content and services available. However, it cannot give warranty of merchantability, fitness for any purpose, or non-results of the use of the content in terms of their correctness, accuracy, timeliness and reliability or otherwise.
  • D Neither the Website nor any party involved in creating, producing, or delivering the service or content is liable for any direct, incidental, consequential, indirect or punitive damages arising from the access to, use of, or interpretation of, the services, products or information provided by or through the Website, without prejudice to the terms established below in the present Agreement.

3. Принципы

  • A The Website has no intention to support immoral interests; therefore strict rules have been set forth.
  • B Услуги ask-oracle.oranum.com доступны только для лиц старше 18 лет (21 в некоторых регионах).
  • C Лицам моложе 18 лет (21 в некоторых регионах) не разрешается становиться Ведущими на ask-oracle.oranum.com.
  • D The Website support team undertakes all possible efforts to check Subscriber’s information and chat logs for violations with the means made available.
  • E The Website reserves the right to apply immediate and permanent suspension in case a screen name is offensive, or upon the slightest suspicion of forgery.

4. Subscriber registration process

  • A By registering on the Website and by accepting this Agreement, the Subscriber hereby expressly consents to the supply of services during the withdrawal period and the Subscriber expressly acknowledges that he/she is expressly losing his/her right to any withdrawal/cancellation right as regards the supply of said services. The above express consent is acquired in accordance with the Directive on Consumer Rights (2011/83/EC) as of 25 October 2011, transposed in Luxembourg by the Law of 2 April 2014.
  • B By registering on the Website and by accepting this Agreement, Subscribers agree to indemnify, pay the costs of defense and hold harmless the Website, its officers, directors, affiliates, attorneys, shareholders, managers, members, agents and employees from any and all claims, losses, liabilities or expenses (including reasonable attorneys' fees) brought by third parties arising out of or related to their conduct, statements or actions, as well as breach of any term, condition or promise contained herein and unlawful conduct in the framework of this Agreement.
  • C In case of Subscriber’s unlawful conduct or breach of the present Agreement, the Website may terminate, without notice, Subscriber's account and/or anything associated with it. The Website shall not be held responsible for any possible loss as a result of such termination nor for any credit compensation or refund.
  • D The present Agreement shall be effective as from the date when the User enters the Website and/or the Subscriber registers on the Website and accepts this Agreement; it shall remain in force until duly terminated by either party in full compliance with the terms and conditions expressly set forth in this Agreement.

5. Fees,credit compensation, refund, unlawful conduct

  • A The Subscriber may purchase credit packages to spend on the different Website; therefore the selection of services must be preceded of the consultation by the Subscriber of the correspondent content, price list and means of payment made available on the Website.
  • B Контент может быть бесплатным или платным. Возможность “предварительного просмотра он-лайн видео” бесплатна. Если Подписчик хочет получить доступ к премиум функциям (таким как приватное толкование), он/она должны нажать “начать приватное толкование” или “проконсультироваться сейчас”, чтобы начать приватный видео чат с Ведущим, в котором в посекундной тарификации используются приобретенные кредиты.
  • C Subscribers may use the option Quickbuy during private shows with Broadcasters. The use of this feature will allow Subscribers to, immediately and manually, top-up their credit balance with the chosen package during the show.
  • D Subscribers may also use the smartbuy feature to enjoy private shows without interruption. The feature allows the system to automatically top-up a Subscriber’s credit balance whenever the account balance falls below 7 credits. By default the smartbuy purchases a package. However the Member has the option to change the smartbuy purchase amount.
  • E Members are notified about the referred auto-purchase each time it occurs, via an automatic email notification and can deactivate the feature under their account settings.
  • F Customer Service may offer compensations in cases where the Subscribers suffered a financial loss and only in the extent of credits spent in the given event. Claiming that a reading did not realize cannot be the base of any refunds. The Refund Policy covers paid services only and not the events happening afterwards; ask-oracle.oranum.com does not have influence on all conceivable episodes occurring in the Subscribers’ lives. Credits received without actual payments (with coupons, gift cards, compensation, etc.) are not subject to refund.
  • G Если операция будет отклонена банком, опция SmartBuy будет автоматически деактивирована. После совершения мембером удачной покупки, опция SmartBuy снова будет активирована.
  • H The use of any of the referred options will change the default payment method payment set by the Subscribers.
  • I Billing of a given account (the actual price payable for credit packages) depends on the physical location where the account has been created. Please take into consideration that the Website reserves the right to round prices and therefore, shall be entitled to apply rounding.
  • J In case of any query, DDITS will be able to help you regarding your transactions made through different payment providers as well, by contacting the provider in question. Therefore, for billing information and support the following contacts should be used: 44, Avenue John F. Kennedy, L-1855 Luxembourg, Grand Duchy of Luxembourg or send an email to support@dditservices.com. The Website does not store nor has access to transaction details.
  • K Для получения информации о банковских расходах любой Подписчик может обратиться непосредственно в его/ее банк.
  • L The Website will not take responsibility for any difficulty occurring outside the Website.
  • M Any complaint must be placed, within 24 hours counted from the occurrence, at the Website’s customer service. Given the complexity and particularities of the procedure to determine the righteousness of the complaints placed after the referred 24 hour period, these shall only be acknowledged in case of force majeure. The Website’s customer service team may, whenever deemed necessary, carefully investigate reports and other data at its disposal, resorting to any existing means for such effect.
  • N In accordance with the Subscriber’s express waiver of withdrawal/cancellation right pursuant to clause (IV-A) to the present Agreement, no refund or cancellation request will be accepted in the case the Subscriber has begun to consume the credit package purchased. Some refunds are however possible subject to the conditions set forth in the following clauses.
  • O The Website will only compensate/refund credits in the amount proportionally determined in accordance to the price paid and problem effectively reported when any credit is lost due to dysfunction of the Website or a Broadcaster totally and explicitly refuses to provide a service he/she is normally meant to provide or that he/she agreed to provide.
  • P Due to the payment system applied and third-party payment processors, only the same amount can be refunded which was originally paid for the purchase (i.e. no partial refund of credit packages bought is possible). For this purpose whenever only part of the credits is used, refund would only be possible by restoring the credits on your account. No payment refund will be possible. Refunds, when possible according to the above, will be issued using the same payment method the purchase was made with. The corresponding amount of credits will be deducted from the account's balance. Certain payment methods do not allow the refund because of technical reasons. Amounts spent on related services, such as FanClub fee, Surprise, Sneak Peak, Model Channel and/or Snapshot feature and/or offline/private messages, are not subject to refund/compensation.
  • Q Notwithstanding the above, the Website will not be liable for any defamatory, offensive or illegal conduct of any Subscriber, or for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, alteration of or use of records, whether under contract or tort theory, or under any other cause of action, for any amount over and above the amount paid by the Subscriber to the Website.
  • R Under no circumstances, including, but not limited to, negligence, shall the Website or any of its related, affiliated companies be liable for any direct, indirect, incidental, special, consequential or punitive damages that result from the use of, or the inability to use the service, without prejudice of the established in the present clause.
  • S Cases of dishonest behavior related to online transactions are handled with high priority keeping however, in mind the Subscriber’s privacy. Such cases may be outsourced to companies specialized in this field.
  • T The Subscriber accepts that in case of any fraudulent transaction the Website has a right to use all available information at its disposal during any kind of legal procedure. Including, without the claim of completeness, browser history, IP and email addresses and any other traceable activity. During such legal procedures the Website might involve other professional investigator parties and share certain information in order to comply with law requirements, vindicate its rights and represent the best interests of its Customers. The Subscriber will stay liable for investigation or collection costs related to any fraudulent transaction.
  • U The Website grants full cooperation to legal authorities investigating fraudulent transactions and other matters falling under legal jurisdiction and responds to subpoenas and court orders.
  • V The Subscriber accepts that the Website reserves the right to round payments to be paid as compensation/refund, and therefore shall be entitled to apply rounding.
  • W When new persons register on the Website, they may purchase packages with bonus credits. This option is only available for one time for new purchases of first-time users; a new account registration alone on any of the Website is not enough to be considered as a new user. Members who already made 10 consecutive package purchases may opt to buy packages with bonus credits. Bonus credit packages are not available with CCBill and phone purchases. Bonus credits are part of the full credit package, and therefore refunds are NOT possible after spending them on the Website.
  • X Subscribers may validate their credit card with a minor validation transaction for which they are entitled to 9.99 credits. The amount for the validation transaction will be refunded immediately to the credit card user. The aforementioned promotional credits are not available for the Members who already have a membership on any Website operated by DDITS, though their validation transaction will be refunded without exceptions.
  • Y All currency and transaction related costs are included in the displayed price of credit packages. The Website reserves the right to modify the prices incurred from the fluctuations of currency exchange rates.

6. Subscriber’s declarations

  • A The Subscriber authorizes the Website and/or any other entity under instructions of the Website, to monitor, record and log all my online activities on the Website (including chat, video, e-mail).
  • B The Subscriber acknowledges and agrees that any material recorded or any original work made under this Agreement and/or when using the Website’ services (and all rights therein, including, without limitation, copyright) belong to and shall be the sole and exclusive property of the Website.
  • C The Subscriber hereby expressly assigns, and transfers, without further compensation, to the Website and/or to any other entity acting under the instructions of the Website, the results, content, and proceeds of his/her appearance(s) (including all such appearances made to date) videos, audio, chat, dialogue, texts, acts, and instructional videos and advices, all of which are part of services provided - including all author rights to the above mentioned materials, renewals and extensions of such rights worldwide and throughout the whole validity period of such rights. The Website or any other entity acting under its instructions shall be deemed the authors thereof for all purposes and owner of all rights, title and interest, of every kind and character for the period of the validity of such rights, including any extensions and renewals, throughout the universe.
  • D The Website may use and reuse, publish, distribute, edit, excerpt, exhibit and otherwise exploit my name (real or fictional), likeness, persona, performance, voice, pictures, chat, video, audio, biological information and identification, and statements, for any and all uses, in whole or in part, in any and all media and manners now known or learned, for use throughout the universe, without limitation, including in connection with the advertising, exploitation and publicizing.
  • E The Subscriber will not give out any personal information.
  • F The Subscriber hereby expressly waives any rights and declares to withdraw any claim, to the extent permitted by law that any use by the Website violates any of his rights, including but not limited to moral rights, privacy rights, rights to publicity, proprietary or other rights, and/or rights to credit for the material or ideas set for therein.
  • G The Subscriber grants to the Website, its successors, licensees and assignees the right to use any photos taken by him/her (via webcam or by other means) and sent for publication on the site, without further payment to him in printed publications, digitally on the internet or via CD, or any other media, without restrictions.
  • H The Subscriber hereby expressly waives any further financial compensation for any of the rights assigned, transferred or granted to the Website under this Agreement.
  • I The Subscriber declares and acknowledges that he/she is not acting on behalf of a legal person but as an individual consumer and in no event the purchase of services under this Agreement could be considered as being part of his/her professional activity.

7. Subscriber’s duties

  • A The Subscriber agrees not to copy, reproduce, republish, download, transmit and/or make available to the public any of the content/materials of the Website without the prior consent of the Website.
  • B The Subscriber is fully liable for any false disclosures and responsible for any legal claims that may arise from viewing, reading, or downloading of material and images contained within this Website.
  • C Подписчик берет на себя полную ответственность за поддержание безопасности его/ее аккаунта и пароля.
  • D Подписчик не может организовывать личные встречи с любым из Ведущих, так как это запрещено.
  • E The Subscriber will not use obscene words, threaten or quarrel with, or violate the rights of visitors, Broadcasters, ask-oracle.oranum.com’ support persons or management of the Website, since it is prohibited.
  • F Text content sent or forwarded and the chosen username will not be offensive, or rude. In addition, the username that you choose when registering on the Website shall never contain any personal information about you (such as your real name) or information that may allow another person to connect it to your real identity
  • G Подписчик не будет использовать замечания и имена пользователей, которые неприемлемы с точки зрения хорошего вкуса, предлагают нарушение закона или обман других людей.
  • H The Subscriber will inform, immediately the Website of any unlawful conduct of the Broadcasters, as well as of any unlawful use of trademarks, brands and/or registered music.
  • I Подписчик не может просить, покупать или продавать любые товары или вступать в любые сделки или соглашения с Ведущими.
  • J Подписчик не может принимать какие-либо советы, рекомендации или предложения, сделанные любым Ведущим, в качестве профессионального совета, проверяет всю предоставленную ему/ей информации и действует по собственной доброй воле.

8. Отмена подписки

  • A Подписчики могут отказаться от подписки на услуги Веб сайта в любое время.
  • B The Subscription cancellation can be accomplished by visiting The Website 24/7 Customer Service Center or by sending an email to info@ask-oracle.com.
  • C Once the account is canceled, the Subscriber’ status will change to "Canceled" and all payment related details will be archived.
  • D The Website reserves a right to suspend or cancel any subscription in case of breach of any term of this Agreement or any unlawful conduct of the Subscriber in the framework of this Agreement and to contact any relevant authorities, including but not limited to initiating any criminal complaint and contacting state if deemed necessary.

9. Личные данные и политика конфиденциальности

  • A When you navigate on our Website, when you decide to register as a Member, and/or to use the features of our Website, you will share and/or we will collect some personal information about you. Please read carefully our Privacy Policy, which explains how we collect, use and share your personal information and the choices you have regarding the use of your personal data.
  • B The Subscriber has not and will not provide any false information and/or documents to the Website. Therefore, He/She recognizes that the Website has the right to, immediately and unilaterally, terminate the present Agreement upon the slightest suspicion of forgery.
    1. The Website’s system meets the security standards of PCI DSS, a standard set by Visa/MasterCard laying down stringent requirements.
    2. The Website’s employees' access to any personal information of the Subscribers is restricted and they are bound by confidentiality obligations. Therefore, they might be subject to disciplinary measures, including the termination of their contracts and in serious cases even criminal prosecution should they fail to meet these strict obligations.

10. Функциональность и Безопасность

  • A The Website is a Flash-technology based Website which also use the so-called “Shared-Object” technology with the aim to improve user’s experience.
  • B The Website suggests for the Subscribers to enable “Cookies” in their browsers to ensure full functionality. Please check our Cookie Policy, if you want to learn more.
  • C The Support Team monitors all streams on the Website 24 hours a day, 7 days a week.
  • D Благодаря точной, уникальной разработки, на вебсайте никогда не было серьезного нарушения безопасности.

11. Спам

  • A The Website does not send spam messages and will not tolerate spam, distancing themselves from any actions related to spamming.
  • B Следующее считается действиями, связанными со спамом:
    1. Manipulating messages, such as email headers, sent to or through The Website’s computer systems in a way that may deceit subscribers of the Website.
    2. Передача электронного сообщения с почтового сервера третьей стороны без разрешения этой третьей стороны.
    3. Sending, relaying or causing to be sent false, deceptive information or that is otherwise against the business interest of the Website.
    4. Using or causing to be used the Website’s computer systems to facilitate the transmission of unsolicited or unauthorized material. This includes any promotional materials, URLs or any other form of unauthorized solicitation that you may upload, post, email, transmit, or otherwise make available.
    5. Загрузка, рассылка или передача одинаковых сообщений или массовая рассылка.
    6. Нарушение нормального течение диалога путем публикации сообщений в быстрой последовательности, многократно, используя только заглавные буквы или иным образом, отрицательно влияя на возможности других пользователей участвовать в заговоре в режиме реального времени.
    7. Spamming through the Website’s system or disturbing its Subscribers is a violation of the present Terms and Conditions.
  • C The Website does everything in its power to protect its subscribers from deleterious effects of spamming.
  • D The use of all legal proceedings is considered if spamming inflicts a loss on the Website.
  • E Notwithstanding the above, The Website when authorized by the Subscribers, within the terms of the present Agreement, may send promotional e-mails about its own and about its partner-Website and every e-mail will contain the option to unsubscribe from the mailing list.
  • F Registered Subscribers may occasionally receive newsletters in relation to the Website. The messages sent to Subscribers are transactional or relationship messages. Subscribing to and unsubscribing from these newsletters take a single click. Any promotional messages will be only sent if the Subscriber has expressed its consent for receiving such promotional marketing services.
  • G In case Subscribers would like to report spam, it is recommended the use of “Message to Support function” in “My Account” or the sending of an email to info@ask-oracle.com. The Website’ support team investigates all reports as soon as possible.

12. Контакты

  • 12.1 С Отделом Обслуживания Клиентов можно связаться по:
    1. Онлайн Чат Поддержка;
    2. “Help” function
    3. “Сообщение Поддержке” функция для аккаунтов абонентов;
    4. Sending of an email to info@ask-oracle.com.
    5. Sending a letter to: L-1855 Luxembourg, 44, Avenue John F. Kennedy, Grand-Duchy of Luxembourg

13. Разное:

  • A This Agreement sets forth the full and complete understanding between the Subscribers and the Websites with respect to its subject matter, and supersedes all prior understanding or agreements, whether written or verbal.
  • B Каждое положение этого Договора будет действительно после прекращения, если это не противоречит закону или если противоположное не было ясно определено.
  • C Если суд компетентной юрисдикции считает, что какая-либо часть настоящего Договора не может быть применима, это не влияет на законную применимость других частей этого Договора.
  • D Выигравшая сторона в любом процессе для обеспечения условий настоящего Соглашения, имеет право восстановить его/ее/их разумные судебные издержки.
  • E If the Website changes the terms of this Agreement, The Website will post an updated set of terms and conditions on the Website and/or will post a change notice and/or send subscribers an email notice of the changes in advance of implementing the changes.
  • F If any modification is unacceptable to the Subscriber, he/she shall cease using the Website and its services and be able to terminate his subscription. If he/she does not cease using the Website and its services, he/she will be conclusively deemed to have accepted the change.
  • G The English version shall prevail of all legal statements, statutory declarations made by the Website, including the present Agreement. The Website does not accept any kind of legal claims, or other complaints for the misunderstandings as a result of any mistranslation.
  • H This Agreement and the relations arising out from it between, the Website and the Subscribers will be governed by the law of Grand Duchy of Luxembourg.
  • I Any disputes arising between the Website and the Subscribers will be settled amicably and only when this solution is not efficient, the competent jurisdiction for the disputes arising from this Agreement will be the courts of the Luxembourg City.

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